Through this Privacy Policy, we inform you about the collection, processing and use of your personal data collected by HELM PHARMACEUTICALS GmbH when using this website.

Who is the controller of your data?

Data Controller details: HELM PHARMACEUTICALS GmbH

Registration number: HRB 184155

VAT reg. number: DE 366228267

Address: Nordkanalstrasse 28 Hamburg 20097 Germany

E-mail: dataprotection[at]NOUCOR.com

For what purposes will we process your data and what is the legal basis for this processing?

At HELM PHARMACEUTICALS GmbH (hereinafter, “HPC“) we process the personal data you provide, as well as all the data collected through this site and the data that derives from your relationship with us for the following purposes:

(i) Contact form for general matters: managing and answering any questions and/or queries you may have.

(ii) For pharmacovigilance matters: To comply with our obligations as a pharmaceutical company regarding pharmacovigilance matters, basically: (i) to manage pharmacovigilance communications and, if necessary, to follow up on adverse events or reactions to medicines or products that we own and that you have communicated to us and (ii) to report adverse reaction information to the competent national and international health authorities.

(iv) Contact form for talent acquisition matters: evaluate the application for the open position at HPC, manage the recruitment process and the relationship with you as an employee applicant.

(v) Contact telephone numbers and e-mail: to manage and answer any doubts and/or queries you may have by telephone or e-mail.

Taking into account the purposes set forth above regarding the management of communications, we inform you that we may contact you by telephone as well as by e-mail.

The legal basis for the processing of your personal data is the consent given by you when you (i) send us your request via the contact form, in case you use the contact form, and (ii) when you continue with the telephone call, if you decide to use the telephone line.

What data do we process?

(A) Visiting our website

When you visit our website, your browser transmits certain data to our web server for technical reasons in order to provide you with the information you have called up.

To enable you to visit the website, the following data is collected and temporarily stored in a log file and used:

• IP address

• Date and time of your visit

• Time zone difference to Greenwich Mean Time (GMT)

• Content of the request (specific page)

• Operating system and its access status / HTTP status code

• Website from which you visited our website (the so-called referrer URL)

• Amount of data transferred

Browser, language and version of the browser software

We process this data in order to guarantee the correct display, use, stability and security of our website. The temporary storage of the above-mentioned data serves to protect our legitimate interests in order to allow us to arrange for the derivation of personal data in the event of unauthorised access or attempted access to our servers (Art. 6(1)(f) General Data Protection Regulation).

(B) As part of the functionality offered through this website, and conditioned by the previously indicated purposes, at HPC we process identification and contact data as follows:

(i) Contacting us via the contact form: such as your name and surname, telephone, e-mail, company details (details of your company and your position) and any additional information you decide to provide us with.

(ii) Contact via e-mail: If you have any questions about our products or other enquiries, you can also contact us by e-mail. We then process your data, i.e. your e-mail address, destination address, IP address, e-mail program, the date and time of your e-mail, the content of your e-mail and the information you have provided, so that we can answer your enquiry individually. Notwithstanding the foregoing, in the event that you have contacted us to report adverse events or reactions to our products, we may request, in addition to your identification and contact details, additional personal information relating to your health or medical history.

Any personal data provided relating to adverse events or other activities related to pharmacovigilance will be used only for these purposes.

(III) Finally, in the event that you have provided us with your curriculum vitae and any other professional information, we inform you that we will process the personal data included therein for the purposes described in the previous section.

To whom will your data be sent?

As a general rule, HPC will not send your personal data to third parties except in compliance with legal obligations.

Your data may be transferred to companies within the NOUCOR group of companies, on the legal basis of your consent and HPC's legitimate interest in responding to your request for information. The NOUCOR group companies to which this data may be transferred are the following:

• NOUCOR HEALTH, S.A. with Spanish Tax Id number A63279152 and registered address at Avda. Camí Reial, núm. 51-57, 08184 – Palau Solità i Plegamans (Barcelona).

• PALAU PHARMA, S.L.U. with Spanish Tax Id number B59730374 and registered address at Avda. Camí Reial, núm. 51-57, 08184 – Palau Solità i Plegamans (Barcelona).

• URQUIMA, S.A. with Spanish Tax Id number A08918369 and registered address at Avda. Camí Reial, núm. 51-57, 08184 – Palau Solità i Plegamans (Barcelona).

• PortReg Services, Unipessoal, Lda. With portuguese VAT number 518 643 522 and registered address at World Trade Center Lisboa, Av. Vitor Figueiredo, nº 4, 1ª Carmaxide 2790-225, Portugal

• Helm Swiss Bodmerstrasse 7, registered under No CHE-113.729.051, and registered address at CH-8002 Zürich, Switzerland.

In addition, on the legal basis of your consent, the compliance with legal obligations and the public interest, exceptionally, personal data may be provided to national and international competent health authorities, healthcare professionals, as well as to other companies with which HPC has licensing, supplier, services and/or marketing agreements or which are responsible for evaluating pharmaceutical products, for the sole purpose of complying with legal obligations regarding pharmacovigilance.

Notwithstanding the above, we inform you that in order to provide the services offered through this website, we require the assistance of service providers. These third parties may have access to your data but, in any case, they will act on our behalf, following our instructions. In no case will they have access to your data for their own purposes.

The following third-party companies work for us as data processors:

• Provider/hoster, Mittwald CM Service GmbH & Co. KG with registered address at Königsberger Straße 4-6 D-32339 Espelkamp, Germany.

• Usercentrics Consent Management Platform, Usercentrics GmbH, with registered address at Sendlinger Str. 7, 80331 Munich

• Dispatch of information and advertising: Salesforce.Com Germany GmbH, with registered address at Erika-Mann-Straße 31, D-80636 Munich

• Salesforce to provide information and advertising. The data is transferred to Salesforce (Salesforce.Com Germany GmbH, Erika-Mann-Straße 31, 80636 Munich) and processed there for the creation of distribution lists and the target-group-orientated selection of recipients of certain information and advertising. We have concluded an order processing contract with Salesforce. Salesforce processes your personal data in the USA on the basis of additionally agreed standard contractual clauses in accordance with Art. 46 para. 2 lit. c GDPR. In addition, Salesforce also undertakes to comply with an appropriate level of data protection when processing data outside the European Union by means of binding internal data protection regulations in accordance with Art. 46 para. 2 lit. b GDPR (so-called binding corporate rules).

• Google Maps: Our website uses the Google Maps map service via an API. The provider of the service is Google LLC.To use the functions of Google Maps it is necessary to store your IP address. This information is usually transferred to and stored at a Google server in the USA. The use of Google Maps is in the interest of an attractive presentation of our online offers and an easy findability of the places we have indicated on the website. This constitutes a legitimate interest in the sense of Art. 6 para. 1 lit. f GDPR. More information on the handling of user data can be found in the Google privacy policy:  www.google.de/intl/de/policies/privacy/.

• As part of maintaining and managing our business relationships, we use a Customer Relationship Management (CRM) system, in particular Salesforce. In this context, business correspondence as well as related contact details and interaction data (such as emails, communication history, meetings, or other business-related interactions) may be stored, documented, and made available within the CRM system to the responsible employees of the HELM Group. This processing serves the efficient management of business relationships, the documentation of business activities, and the initiation and performance of contractual relationships.

If personal data is accessed from countries that do not offer an adequate level of protection, HPC will, if necessary, take appropriate safeguards to carry out such international data transfers in accordance with applicable data protection legislation. Further information on appropriate safeguards can be obtained from HPC at dataprotection[at]NOUCOR.com.

HPC does not share personal data with any other third parties, unless it is necessary for the purposes set out above and/or unless required by applicable law.

Use of cookies

We use "cookies" on our website. These are small text files that are stored on your computer or other end devices such as your smartphone or tablet. Cookies store certain information (e.g. your preferred language or page settings), which can be sent back to us by your browser when you visit the website again (depending on the lifespan of the cookie). Cookies help us to design our website so that it meets the needs of users and to optimise it continuously. We also analyse how you use our website so that we can improve it to better match your interests.

(I) Which cookies do we use?

Please, visit the cookies banner to see the updated list of cookies we are currently using. 

The use of cookies by us may involve the processing of your personal data; i.e. your IP address and information about what interactions you have with our website. The processing of your data in connection with your use of our website for the above-mentioned purposes is based on our legitimate interest in fulfilling the purposes mentioned above and below (Art. 6 para. 1 sentence 1 lit. f GDPR) and/or – where required by law – your consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

(ii) Subject to your consent

The processing of personal data by Usercentrics is based on Art. 6 para. 1 lit. f GDPR. This authorisation permits the processing of personal data within the scope of the "legitimate interest" of the controller, unless your fundamental rights, freedoms or interests prevail. Our legitimate interest lies in analysing the use of our website.

The data provided and used is collected and stored in a completely anonymised form. This data may also be stored outside Germany or the European Union.

When implementing and using analysis tools and tracking technologies, we anonymise personal data as quickly as possible either on the part of the provider, governed by corresponding contracts, or as part of our initial use, so that the right to information on your part cannot be exercised for all of the technologies listed below.

You can prevent the transmission of such data by implementing the appropriate settings in your browser or the apps or the operating system environment for this, but this may lead to problems when calling up, operating or using the content or service offered.

How long will we keep your data?

HPC will keep your personal data for the period necessary to fulfil the purpose for which it was collected. Consequently, if necessary, the data will be blocked until the legally established deadline has elapsed. In the event that your personal data is used for several purposes that require us to keep it for different periods, we will apply the longer storage period.

In cases related to pharmacovigilance, we will keep your personal data for the time strictly necessary for the purpose for which they were collected according to the applicable law..

Additionally, your personal data will be kept for as long as you do not request its erasure.

What are your rights as the owner of the data?

Data protection officer

We also inform you that HPC has a Data Protection Officer, who can be contacted at the following address: dataprotection[at]NOUCOR.com.

Channels to exercise your rights

You may exercise these rights writing to HELM PHARMACEUTICALS GmbH, Nordkanalstrasse 28 Hamburg 20097 Germany, or by sending an email to dataprotection[at]NOUCOR.com, in both cases with the reference “Data Protection”. 

If you consider that your personal data has not been processed in accordance with the applicable regulations, You also have the right to lodge a formal complaint with the competent supervisory authority: https://datenschutz-hamburg.de/

The exercise of these rights is free.